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14 November 2016

F.A.Q

Frequently Asked Questions


How can I book?

-For booking, it is enough to complete the booking form thoroughly that you can easily find in our web site search engine after giving required information. We will make a lightning response in 6 hours.


How can I pay for?

-You can pay for it to the driver during your transportation.


How can I find you at the airport?

-We welcome you with a signboard on which your name is situated at the exit of airport. On the condition that you can’t realize the signboard due to the congestion, if you give a call, we transfer you to a meeting point with our driver.

 


Will you send an info mail to us about the bookings we have made?

-We will send you an e-mail in 6 hours for confirmation. After you confirm, we will send you a voucher.


Do you have child safety seat in your vehicles?

-If requested, child safety seat is found in all the vehicles without extra fee.


How can I change the transfer date and time?

-It can be easily changed if you send an e-mail prior to 24hours or you can call our phone number.


If the plane delays, what can be done?

-You can inform us via our emergency numbers. You don’t need to inform us till 1 hour, because our driver will wait for you up to 1 hour unconditionally.


Can you transfer us to private homes or villas except for hotels or aparts?

-Of course, it is enough to write your private addresses comprehensively in the address part while you are booking.


Can we smoke in the vehicle during the transfer?

-It is forbidden to smoke in the vehicle. If you inform you driver, he will have a break in a resting place for you to smoke.


Is everything inclusive in the transfer fee?

-You don’t need to pay any other fee except for transfer fee. It is all-inclusive


Do your transfer vehicles have private insurance?

-Except for your required insurances for you, all of the vehicles have private insurance.


Are the fees available for the vehicle or per person?

-Fees are available for the vehicles not per person.


Which currency can I pay for the fee?

-You can pay in Pound,Euro,Dollar or Turkish Lira


How can I cancel?

-You can cancel your bookings prior to 24 hours. For cancellation, it’s enough to send an e-mail or call us to inform your cancellation.


Who can I contact with in case of emergency?

-You can contact with us 7/24 via mail: mailto   info@vipdalamantransfers.com   phone: +90 553 707 88 88 / +90 535 861 68 85 (+7/24 Whatsapp) for your precious views and questions.